Frequently Asked Questions
Everything you need to know about your Kipling journey.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all items purchased through our online store. Products must be in their original condition with all tags and the iconic monkey keychain attached.
Are Kipling bags waterproof?
Most of our bags are made from high-quality water-resistant crinkle nylon. While they can withstand light rain and splashes, they are not fully waterproof and should not be submerged.
Do you offer a warranty on your products?
Yes, Kipling products come with a 2-year warranty against manufacturing defects in materials and workmanship from the date of purchase.
How should I clean my Kipling bag?
We recommend cleaning the fabric with a damp cloth and mild soap. Do not machine wash, bleach, or tumble dry, as this may damage the fabric and hardware.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.